About Us

Our Story

Outstanding Solutions Afrika was born from a shared passion for hospitality — and a deep understanding of its challenges on the ground.

It began in Tanzania, where founder Laura Minde saw firsthand the struggles her father faced running a hospitality business: the constant search for the right people, the gaps in training, and the difficulty of building a truly motivated team. What started as a personal observation quickly revealed itself to be a widespread industry issue — one that needed a focused, long-term solution. Driven to close that skills gap, Laura launched Outstanding Solutions, a boutique human capital firm focused exclusively on the hospitality and tourism sector. With a growing impact in Tanzania, the journey soon expanded across borders.

In Rwanda, Edson Habineza, a seasoned hospitality professional with over a decade of industry experience, was working toward the same goal — raising service standards and developing local talent. Brought together by their shared commitment, Laura and Edson partnered to launch Outstanding Solutions Afrika – Rwanda, combining regional insight with a unified mission.

Together, they are building a pan-African platform that helps hospitality businesses grow through people — through skills, service culture, and sustainable transformation.

Our Vision

To be Rwanda’s leading partner in practical hospitality and tourism development, empowering people and businesses through hands-on training, continuous professional growth, service quality improvement, and impactful project delivery.

We envision a sector where every guest experience reflects excellence, every team operates with purpose, and every professional has access to the skills and support they need to thrive.

Our Mission

To support Rwanda’s vision of becoming a high-quality, service-driven tourism destination by equipping hospitality professionals with practical skills, promoting continuous learning, and driving service excellence through independent quality assessments, team development, and expert consulting.

We are committed to building a skilled, motivated, and future-ready workforce that contributes to sustainable tourism growth and inclusive economic development across Rwanda.

Our Values

Integrity

We are committed to conducting our business with honesty, transparency, and fairness. We will not engage in any activity that is illegal, unethical, or contrary to our values

Service Attitude

We are committed to providing excellent service to our customers. We will treat our customers with respect, courtesy and professionalism.

Passion

We are passionate about our business and are committed to delivering high-quality products and services. We will work with enthusiasm and energy and will strive to achieve our goals and objectives.

Learning

We believe in continuous learning and development. We will provide our employees with training and development opportunities to enhance their skills and knowledge.

Our Journey

In June 2015, what began as a passion project in Tanzania grew into a shared vision across borders. On the same day that Outstanding Solutions was officially founded in Tanzania, Laura Minde and Edson Habineza came together with a common goal — to launch a regional force for change in hospitality.

With Edson’s deep experience in Rwanda’s hospitality sector and Laura’s proven model for training and service transformation, Outstanding Solutions Afrika – Rwanda was born.

Though our Rwanda journey is just beginning, it is built on a solid foundation of regional knowledge, shared values, and a deep commitment to raising service standards, developing talent, and contributing to Rwanda’s tourism vision.

We’re here to grow with the sector — one training, one team, one experience at a time.

Our Promise

“Driving Service Excellence”

We’re committed to helping hospitality businesses thrive by building strong, skilled, and service-oriented teams.

Our Team

Meet the dedicated professionals behind our success. Our team brings a wealth of expertise, passion, and industry knowledge to deliver exceptional HR solutions, training, and consultancy services.

Laura Minde

Chairperson

Laura has over 15 years of hospitality expertise and a Master’s in International Hospitality Management. She leads our strategic vision with a strong focus on training and team-building facilitation.

Edson Habineza

Managing Director

Edson Habineza is a hospitality expert with over 11 years of experience, currently serving as Director of Hospitality at Ntare Louisenlund International School in Rwanda. A certified PMP, he holds a Master’s in Hospitality Management and is pursuing a PhD. Edson has led operations across hotels, schools, and public institutions, with a strong focus on service excellence, training, and leadership development.

Trusted Partners

Since our inception, we have been serving businesses across various industries and are grateful for their trust in us.

Upcoming Events

Stay ahead in your industry with our upcoming events and training programs, designed to equip professionals with the latest skills and insights. From interactive workshops to specialized training sessions, our offerings are tailored to enhance performance, foster growth, and keep you at the forefront of industry trends.

Schedule a Consultation

Provide your details in the form, and our team will reach out to you promptly to schedule your consultation.